1. General Information
Neli Arabi Travel (“we”, “us”, “our”) values the protection of your personal data. This Privacy Policy explains what information we collect on https://neliarabi.travel, how we use it, and which rights you have under the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
2. Categories of Processed Data
We process the following categories of data:
Contact Data: name, e-mail address, phone number, postal address
Booking Data: travel dates, number of travelers, preferences
Payment Data: payment method, billing address, transaction details
Communication Data: messages sent via contact form or e-mail
Usage Data: IP address, browser type, device data, date/time of access, log files
3. Purposes of Processing
Your data is processed for the following purposes:
Travel booking management and contract performance
Communication before, during, and after your trip
Compliance with legal obligations
IT security and fraud prevention
Service quality improvement and website optimization
Marketing or newsletters only with your explicit consent
4. Legal Bases
Processing is carried out in accordance with:
Art. 6 (1)(b) GDPR – contract performance and pre-contractual steps
Art. 6 (1)(c) GDPR – compliance with legal obligations
Art. 6 (1)(f) GDPR – legitimate interests (security, optimization, analytics)
Art. 6 (1)(a) GDPR – consent (e.g., newsletters)
5. Data Recipients
Personal data may be shared with:
Payment processors: banks, Stripe, PayPal, or similar providers
IT and hosting providers: for website operation and data security
Service partners: where required for travel service delivery
Public authorities: only where legally required
All partners are contractually bound by GDPR-compliant data processing agreements.
6. Cookies and Analytics
We use cookies to ensure proper website functionality and improve user experience.
Necessary cookies are always active. Analytical or marketing cookies require your consent and can be withdrawn at any time via the cookie banner or browser settings.
7. Data Retention
Personal data is stored only for as long as necessary to fulfill the stated purposes or as required by law. After that, the data is deleted or anonymized.
8. Your Rights
You have the right to:
Access your stored personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict processing
Data portability
Object to certain data processing
Withdraw previously given consent
To exercise these rights, please contact:
📧 Contact@neliarabi.travel
9. Data Security
We use SSL encryption (HTTPS) and appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
10. Policy Updates
This Privacy Policy may be updated to reflect legal or technical changes. The current version is always available at:
https://neliarabi.travel/privacy-policy